Privacy Policy
Last updated: November 13, 2026
Appliance Repair Desk is operated by Nisaj Software ("we", "us"). This policy explains what information we handle when you visit appliancerepairsoftware.com (the "website") or use the Appliance Repair Desk application at app.appliancerepairsoftware.com (the "app"), and what we do with it. Questions: [email protected].
1. Information we collect
Account information
When you create an account we collect your name, email address, business name and a password. Passwords are stored only as a salted, one-way hash; we cannot read them.
Business data you enter
The app stores what you and your team put into it: your customers' names, contact details and addresses, their appliances (type, brand, model number, serial number, warranty dates), jobs, notes, parts, invoices and your payment instructions. You control this data. We process it only to provide the service to you.
Subscription payments
Subscriptions are paid through Stripe. Your card details go directly to Stripe; we never receive or store your full card number. We keep a Stripe customer reference and your subscription status.
Technical information
Our hosting provider processes standard request information such as IP address, browser type and the time of each request in order to deliver and protect the service. We use IP addresses to limit repeated sign-in, sign-up and password-reset attempts.
2. Cookies
This website sets no cookies and loads no analytics or advertising scripts. The app sets one essential cookie that keeps you signed in; it is not used for tracking. The app may also store your saved schedule and job details on your device if you turn on offline access, and you can clear them at any time.
3. How we use information
- To provide, maintain and secure the app.
- To bill your subscription.
- To send service emails: a welcome message, password reset links, and invoices that you choose to email to your own customers.
- To answer support requests.
- To meet legal obligations.
We do not sell personal information, and we do not use your business data for advertising.
4. Service providers
We share information only with the providers needed to run the service, each of which processes it on our behalf:
- Cloudflare for hosting, database and network security.
- Stripe for subscription billing.
- Brevo for delivering transactional email.
We may also disclose information if required by law, or to protect the rights and safety of our users or the service.
5. Your customers' information
If you are a customer of a repair business that uses Appliance Repair Desk, that business decides what information about you is stored and is responsible for it. Please contact the business directly with questions or requests. If you contact us, we will refer your request to them.
6. Data retention and deletion
We keep account and business data for as long as the account exists. If your trial ends or your subscription is cancelled, your data is retained so you can return to it. You can ask us to delete your account and its data at any time by emailing [email protected]; we will delete it within 30 days, except for records we are required by law to keep.
7. Security
Data is encrypted in transit. Each business's data is separated from every other business's, access is limited by user role, sessions expire, and passwords are hashed. No system is perfectly secure; if we become aware of a breach affecting your data, we will notify you as required by law.
8. Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal information, or to object to how it is used. To make a request, email [email protected]. We will respond within the time the applicable law requires.
9. International processing
Our providers may process information in the United States and other countries where they operate. By using the service you understand that your information may be processed outside your own country.
10. Children
The service is for businesses. It is not directed to children, and we do not knowingly collect information from anyone under 16.
11. Changes to this policy
If we make material changes we will update the date above and, where appropriate, notify account owners by email.
12. Contact
Nisaj Software · [email protected]