The week at a glance
The schedule shows each day's jobs with the customer, time and service type, color-coded by technician with their name on every job.
Scheduling
Appliance repair scheduling software your technicians can open on any phone
Book the job against the exact appliance, put it on a technician's calendar, and follow it from scheduled to completed. It works in the phone's browser, with saved jobs readable when there is no signal.
$49/month after the trial. No credit card required to start.
A technician calendar built for service calls
Booking that fills itself in
Choose a service type and its default duration and price are applied. Choose the appliance and the address comes from where it is installed.
Priority when it matters
Mark a job low, normal, high or urgent so a no-cooling refrigerator stands out from a routine visit.
A job status workflow everyone can read
One status per job, changed by the office or by the technician in the field. A job can also be cancelled.
- ScheduledThe job is booked with a date, time and duration.
- ConfirmedThe customer has confirmed the visit.
- In progressThe technician is on site and working.
- CompletedWork is done. The job prompts you to create its invoice.
Brand, model and serial lookup
When a customer calls back about "the washer you fixed in March", search the serial number, model number or brand and you are on that appliance's record: who owns it, where it is, whether it is still in warranty, and every past visit.
Schedule the new job from there and it is linked to the appliance automatically.
Offline access in the phone browser
A technician turns on offline access once. From then on the schedule and the jobs they open are saved on the device.
With no signal they can still read the job packet: address, appliance, notes and checklist. Offline is read-only; status changes and new notes are made when the phone is back online.
What it does not do
No customer self-booking, no text or email appointment reminders, no route optimization and no GPS tracking. If you need those, see our buyer's guide for products that include them.
Once the job is done, invoicing takes one click.
Scheduling questions
Is there an appliance repair scheduling app I can install?
There is no app-store app. Appliance Repair Desk runs in the browser on any phone, tablet or computer, so there is nothing to install or update.
Can technicians see their schedule without signal?
Yes, to read. After a technician turns on offline access, the schedule and job details they have loaded are saved on the device and can be opened without a connection. Changing a job needs a connection.
Can I look up an appliance by model or serial number while scheduling?
Yes. Search equipment by model number, serial number, brand or customer, and the customer list search matches the same fields, so you can find the household from what is printed on the appliance.
Does it send appointment reminders to customers?
No. It does not send text messages or appointment reminder emails. It can email invoices.
Can customers book their own appointments online?
No. Jobs are booked by your office or technicians. There is no public booking page.
How many technicians can I schedule?
As many as you have. The $49 monthly price covers unlimited technicians and dispatchers.
Put this week's jobs on the calendar
Set up your shop in a few minutes: add a customer, register their appliance, schedule the job. The trial is the full product for 14 days.
$49/month flat after the trial. No credit card required to start.